Maintenance Agreements
Information Technology is a tool used to maximize the productivity and profit of an organisation. Unfortunately for most organisations, technology currency and the delivery of managed support services is becoming increasingly more difficult to resource, manage and cost effectively deliver.
There is a solution: CVW Group's managed services.
Leading organisations today recognise the advantages of having part of their IT delivery infrastructure managed by a third-party Service Provider such as CVW Group. It makes good business sense for an organisation to focus on its core business competencies and leave the rapidly changing world of IT to an organisation such as CVW Group to manage.
With highly experienced project teams drawn from the collective experience of CVW Group as a total IT service provider, we can reduce the burden associated with maintaining an in-house staff presence and deliver quality services against Service Level Agreements that meet the needs of your business.
CVW Group's core business is Information Technology. This means that we stay at the forefront of technology and continue to adopt and change the latest delivery methodologies to provide the highest quality services.
By utilising CVW Group's range of managed services you can reduce your Total Cost of Ownership and be better positioned to focus on your core business. And let's face it - did you really set out to be an IT company?
CVW Group specialise in providing a comprehensive range of managed and unmanaged services to organisations throughout Western Australia. The range of services includes the support and management of Helpdesk, Desktop, LAN, WAN, Internet/Intranet (including secure/firewall services) and Messaging services.
By utilising CVW Group to provide a managed service, an organisation can reduce its Total Cost of Ownership and enjoy the highest quality services and the most effective service delivery methodologies. Adopting an outsourced model allows a business to focus on its core business competencies. We work closely with our clients in a proactive partnership arrangement to share strategies for improving services delivered to meet changing business needs.
Fully Managed Service
With a fully Managed Service a business outsources its entire Information Technology delivery infrastructure to CVW Group. Many organisations have recognised that utilising Managed Services for their total Information Technology delivery model can reduce their Total Cost of Ownership and increase business productivity.
Partially Managed Service
With a partially Managed Service a business outsources part of its Information Technology infrastructure while retaining management and delivery of the remaining service components.
Benefits of Managed Services
- Budgeted IT expenditure
- No staffing issues
- Resource contingency for sickness and holidays
- Access to industry accredited engineers
- Established enterprise Helpdesk¨Cone point of contact
- Defined Service Level Agreements(SLA's)
- Asset management
- Consultancy
- Constant assessment and tuning of your network
- Proven Quality procedures for service delivery
- Comprehensive reporting and statistical analysis