Computer Support
Pre-paid Networking Support
Who do you call when your network fails?
You know that feeling, you get a call from a user who can't log in, or even worse a user that's just lost all of their work. Your IT investment is now integral to your business - productivity slows down when the network is down and your staff begin to get disgruntled.
Fast, professional support is your only option. You need someone who is reliable, who has the skills and experience to fix it quickly and minimise the disruption to your business.
If you have a good IT plan you don't need maintenance.
Not true, once your IT investment has been installed, constant maintenance is required to ensure that it is running at optimum performance and that as your business grows, the network is changed to accommodate the new requirements. If maintenance is not carefully managed the installation, upgrading and maintenance costs can be frightening.
Talk to the right company
Making Information Technology work for businesses and providing challenging solutions requires a great understanding of technology and it's capability, creative minds, mature business skill and the ability to get things done. Not that common but then maybe you haven't spoken to Provida IT.
Skills and experience a perfect blend
To provide the best IT solutions for a wide range of clients, CVW Group has invested in building skills to ensure the company remains at the leading edge of technology and can provide the best customer service.
Support I.T. Packages
CVW Group offers a choice of two Support I.T. services to meet your needs.
Standard Service
Four hour response time, Mon to Fri 8:30am to 5:00pm.
Business Critical Service
Two hour response time, 24 hour x 7 days
Logging a support call couldn't be easier. Simply call our dedicated customer Helpdesk on (08) 9221 8600. This gives you a single point of contact for all problems or queries and also allows you fast access to telephone assistance from our team of qualified and experienced Network Engineers.
CVW Group Support I.T. contracts are based on a system of pre-paid hours. As they are pre-paid, CVW Group offers you a 25% discount off our normal rate. Hours can be purchased in blocks of 10 or more. At any time you can increase or top up the number of support hours making sure that you have control of your support investment.
As a CVW Group Support I.T. client your problems will be given a priority and you will receive a monthly report outlining the number of hours used and type of support that has been provided.
Other Services
Use your Pre-paid Support I.T. hours for:
- Remote fault diagnosis and administration
- Hardware and software fault resolution
- System upgrades / Service patches
- Virus elimination and protection
Benefits of Support I.T.
- 25% Discount off normal rates
- Only pay for the support hours you use
- Dedicated Help Desk service
- Choice of 2 hour or 4 hour response times
- No charge for travel (Metro area)
- Monthly summary reports
Managed Networking Support
Information Technology is a tool used to maximize the productivity and profit of an organisation. Unfortunately for most organisations, technology currency and the delivery of managed support services is becoming increasingly more difficult to resource, manage and cost effectively deliver.
There is a solution: CVW Group's managed services.
Leading organisations today recognise the advantages of having part of their IT delivery infrastructure managed by a third-party Service Provider such as CVW Group. It makes good business sense for an organisation to focus on its core business competencies and leave the rapidly changing world of IT to an organisation such as CVW Group to manage.
With highly experienced project teams drawn from the collective experience of CVW Group as a total IT service provider, we can reduce the burden associated with maintaining an in-house staff presence and deliver quality services against Service Level Agreements that meet the needs of your business.
CVW Group's core business is Information Technology. This means that we stay at the forefront of technology and continue to adopt and change the latest delivery methodologies to provide the highest quality services.
By utilising CVW Group's range of managed services you can reduce your Total Cost of Ownership and be better positioned to focus on your core business. And let's face it - did you really set out to be an IT company? No, we didn't think so
CVW Group specialise in providing a comprehensive range of managed and unmanaged services to organisations throughout Western Australia. The range of services includes the support and management of Helpdesk, Desktop, LAN, WAN, Internet/Intranet (including secure/firewall services) and Messaging services.
By utilising CVW Group to provide a managed service, an organisation can reduce its Total Cost of Ownership and enjoy the highest quality services and the most effective service delivery methodologies. Adopting an outsourced model allows a business to focus on its core business competencies. We work closely with our clients in a proactive partnership arrangement to share strategies for improving services delivered to meet changing business needs.
Fully Managed Service
With a fully Managed Service a business outsources its entire Information Technology delivery infrastructure to CVW Group. Many organisations have recognised that utilising Managed Services for their total Information Technology delivery model can reduce their Total Cost of Ownership and increase business productivity.
Partially Managed Service
With a partially Managed Service a business outsources part of its Information Technology infrastructure while retaining management and delivery of the remaining service components.
Benefits of Managed Services
- Budgeted IT expenditure
- No staffing issues
- Resource contingency for sickness and holidays
- Access to industry accredited engineers
- Established enterprise Helpdesk - one point of contact
- Defined Service Level Agreements ( SLA's)
- Asset management
- Consultancy
- Constant assessment and tuning of your network
- Proven Quality procedures for service delivery
Comprehensive reporting and statistical analysis
- Security
- Computer Support
- Custom Programming
- Information Management
- ERP Systems
- Graphic Design
- Hardware Sales
- Maintenance Agreements
- Networking
- Software Development
- Software Training
- Mobile Solutions